Policies

DISCOUNTS

Discounts or Credits from sales or promotions will not be reflected in the total amount in the shopping cart. They will be subtracted manually when the order is processed at the Strawberry Patch just before your credit card is charged. The reason for this is that we do not store credit card information on this system as to protect our customer’s personal information. The correct amount with deduction should be reflected on your credit card statement. IF you have any questions or feel that you did not receive your discount/credit after being charged, please give us a call at 800-270-7984.

Use of Discount Codes:

If you have a discount code, place the discount code in any message block when you order. For your convenience, we have placed message blocks with each item in the shopping cart, another block at the bottom of your order in the shopping cart, and yet another when you check out. Any one of those will work. When we process your order, we will see the discount code and manually subtract that amount when we charge your credit card. Again, if you have any questions or feel that you did not receive your discount/credit after being charged, please give us a call at 800-270-7984.

SALES TAX

We must charge 8.25% sales tax on all non-food orders shipped in Texas.

SHIPPING POLICY

Orders are shipped UPS, USPS, FedEx or Ground Delivery. We choose the vendor with the cheapest rate for the destination in order to save our customers money. The shipping price quoted in the shopping cart is an estimate of costs associated with shipping goods. Shipping costs listed are estimated as UPS/FedEx fuel surcharges vary. Exact shipping costs will be calculated when items are shipped. Most orders of in-stock items will ship within 48 hrs. Orders placed on Friday and weekends will ship on the following Monday.

We will notify you of any delays if an item is temporarily out of stock. For orders over 50.01 lbs., please call for shipping costs.

PRIVACY POLICY

We do not release the names and information of our customers to any third party.

RETURN POLICY

Online Sales Returns:

If there is any problem with your online order, please notify us immediately. We will do our best to resolve the situation. IF you have any questions on how to return an item, please give us a call at 800-270-7984.

In Store Returns:

To return an item in the store, customers need to provide the item intact (complete original packaging undamaged), and the register receipt for the item obtained at the time of purchase. All sales are considered final; however, if an item is defective or the wrong size, we will certainly take that into consideration provided the product was not damaged or defaced after it was sold. All returns are granted based on an assessment of the situation made by a store manager. That being said, we are committed to customer service & satisfaction and we will do our very best to resolve any reasonable issues a customer may have with one of our products.